Service In 2012: The Continued Search For Revenue
For the previous 24 months, service revenue has topped the agenda of Chief Service Officers (CSOs) polled by Aberdeen. The 2010 State of Service Management research survey, and polls conducted at the 2010 CSO Summit, both found that service revenue was the top goal for CSOs to attain in 2011.
Document Retrieval Is Covered At Mountaineer Insurance Group
A document management solution at Mountaineer Insurance Group has dramatically reduced policy processing time, saving more than five hours each day and boosting customer loyalty through improved customer service as well.
Sun Life Implements One-Touch Document Capture Platform For Claims Processing
Chartered in 1865, Sun Life Financial is a leading international financial services organization providing a wide range of wealth, health, life and retirement products to
over 20 million individual and corporate customers in 25 countries.
OPEX One-Step Scanning Solution Results In Over 25% Labor Savings For Premier Insurance Provider
Seventy percent of their incoming paper documents come via the US Postal Service. All of these documents need to be opened and imaged as the first step to processing the business content contained within each envelope. Read how efficient one-step imaging resulted in over 25% in labor savings for this premier insurance provider.
Top 5 Ways Insurers Can Improve Their Bottom Line: An Analyst Perspective
View this insightful presentation by insurance industry analysts, Deb Smallwood and Mark Breading of SMA Research, to hear the trends and priorities insurance companies need to consider to positively impact their competitive positioning and bottom line results. Findings from SMA's comprehensive research of top insurers are also presented. By Robert Puccinelli, EMC Corporation
Imaging And ECM Save More Than Just Time And Money
Using technology to decrease time spent printing documents and processing mail might seem simple, but at CAA SCO, the impact of the initiative went far beyond time and money.
AT&T Video Capture Product Brief
AT&T Video Capture offers businesses a simple, comprehensive cloud-based solution for live video sharing from mobile workers back to their coworkers at the office.
ECM And SharePoint Yields Impressive ROI
This case study exposes the incredible ROI experienced by Canada’s largest credit union through integrated ECM and SharePoint — generating in the neighborhood of $500,000 in savings annually.
End-To-End Document Integration In Insurance
The insurance group in this case study found success with high-volume batch and online business document production through centralized management of distributed business document applications.
Build A Global Foundation For Integrated Customer Communication
This case study outlines how content management, document control, and resource sharing across a global user community brought success to KBC. With approximately 50,000 worldwide employees and more than 12 million customers, KBS manages an integrated portfolio of banking and insurance offerings.