Zurich North America Program Solutions

As a program administrator, your needs as well as your clients' needs are unique. Zurich North America is positioned to offer the coverages* and services necessary to help you and your clients' achieve optimal efficiencies. We collaborate with you to develop and customize business plans for your targeted markets. By combining your marketing strategy and your clients' specific needs with Zurich North America's portfolio of coverages and services, we can help you enhance performance and achieve an effective program solution.

Customer profile and qualifications

Homogeneous programs distributed through experienced managing general agents or program administrators Existing programs with a premium potential of $5 million Demonstrated long-term profitability

Segment Industries Served

Zurich North America targets a broad spectrum of industry segments including manufacturing, services, hospitality, public entity and more.

Products and coverages

Casualty: including workers compensation
general liability
auto liability
Property
Package
Specialty lines (subject to program underwriting guidelines)
Customer services

We offer a selection of services all designed to support your mission of reducing each member's risk and the cost associated with it. By coordinating account management (including underwriting, actuarial, financial, risk engineering and claim services) through one client leader, we streamline the process and achieve greater efficiency for you. Plus, all of our services are supported by state-of-the art technology.

Marketing: Strategic target marketing is critical for sustainable program viability. Our marketing resources will partner with you to develop the strategies to achieve profitable growth.

Underwriting: An underwriting team is dedicated to each program to offer the best level of service possible. Our underwriters are delegated the appropriate authority to respond quickly to your underwriting needs.

Actuarial: Our actuaries analyze data and cost tendencies at the program level. When appropriate, these analyses are enhanced with industry-wide information for applicable classes of business. This approach is designed to produce reasonable cost projections that optimally reflect the characteristics of the program.

Financial: Our financial managers work in collaboration with underwriting and actuarial to analyze program cost structures.

Risk engineering**: Focused on achieving results, our risk engineers bring segment-specific experience in analyzing a program's exposure and loss characteristics. By working in partnership with you and your clients, we can help you make improvements that can impact the program profitability.

Claim service: Specialized program customer service teams implement claims management with an emphasis on loss cost control and accountability to our clients. We have leveraged technology to create efficiencies and deliver greater savings to you. Among other services, we offer: Claim Reporting Center professionals who are available 24 hours a day to take reports by toll-free call or fax. Managed care** services which are focused on helping injured workers get back to work as soon as possible and on reducing costs. Litigation management tools including appointed panel counsel, legal bill review and mock trials for certain liability claims. Technology tools such as RiskIntelligence® which allows you to view, print or download loss reports with data updated daily via our highly secure web site. Reports can also be customized. A National Claim Service Manager who is available to coordinate all your claim service needs.

Reinsurance: With access to reinsurance facilities, Zurich North America can provide program customers with solutions from start to finish.

Zurich North America , 1400 American Lane, Schaumburg, IL 60196. Tel: 800-382-2150 ; Fax: 847-605-6767.