The leading Visual Self-Service provider has launched an omni-channel self-service claims management solution including automated claims submission and claims status for insurance providers.
Burlington, MA (PRWEB) - Zappix, the leading Visual Self-Service solutions provider, has launched a Claims Management solution empowering users to complete all claim related interactions via a self-service visual bot. The solution allows users to submit forms, upload photos and documents as needed, check claims status with real-time backend integrations, and view FAQ and knowledge base options including videos, documents, and other digital media.
Zappix solutions deliver immediate ROI and important benefits for insurance providers, including:
- Improved customer experience — accelerating digital transformation and self-service usage and improving the overall customer experience
- Reduced costs — self-service options deflect calls away from costly live agent interactions
- Increased first call resolution — insurers can apply the right level of automation with well designed UI to deliver successful customer service resolutions
- Empowered contact center agents — Zappix self-service deflects repetitive and mundane tasks away from agents while providing agent assistance tools to make the handling of the calls faster and more efficient
The self-service Claims Management solution consists of a visual self-service bot and Zappix flagship Visual IVR tuned specifically for insurance providers. When callers call into a contact center equipped with Zappix Visual IVR, they are provided with an option to use self-service. When they choose it, the caller receives a text message with a link to the Visual IVR. The customer then resolves the reason they called using their mobile phone, all in simple to use visual menus.
“We are excited to launch a solution tailored for insurance providers that are looking to elevate their customers' digital experience,” said Yossi Abraham, Zappix President and CEO. “Our solution is pre-built, ready to be launched in under two weeks, and brings an immediate impact to the customer journey.”
AI-powered digital self-service is transforming customer experience for insurance companies and their customers. Zappix looks to capitalize on the market demand for self-service automation with this targeted solution and its years of experience delivering premium customer experiences across different industries.
Zappix delivers AI-powered On-Demand Visual Self-Service Solutions: Visual IVR, On-Demand Apps, Proactive Engagement, Agent Assist, and Robotic Process Automation (RPA). The cloud-based solutions improve the customer journey during contact center interactions. The open platform enables workflow automation, rapid deployments, and seamless integration to back-end systems (CRMs, ERPs, etc.), and IVRs, and provides a comprehensive Analytics Suite.
Zappix provides significant benefits and ROI: reducing costs by increasing containment rates for contact centers, improving customer experience and Net Promoter Score (NPS), creating new revenue opportunities using targeted promotional banners and automation of revenue-generating use-cases.
To learn more about Zappix, go to http://www.zappix.com.