U.S. Fidelity's Eagle Premium Finance Company Deploys Automated Voice Customer Service System

U.S. Fidelity Holding Corp. affiliate, Eagle Premium Finance Company, has completed the testing of its automated voice customer service system, which the company says enables all premium finance customers to receive instant responses to the 10 most-commonly asked questions. Once prompted by the system, the customer simply enters their policy number through their phone's key pad and can instantly access information on their account. All agents appointed with U.S. Fidelity and its subsidiaries have been notified to begin utilizing, and to direct their customers to use, this efficient customer service tool.

U.S. Fidelity Chairman Marc A. Sparks states, "Our Automated Voice System (AVS) drastically increases the speed and quality of service to our premium finance customers. Customers often call with questions such as, 'Have you (Eagle) received my premium payment?', 'Where do I mail my payment?' or 'What is my premium balance?'. Our primary goal is to respond to our thousands of policyholders' inquiries without anyone having to hold for an extended length of time. The value of the AVS has already surpassed its cost. We intend to implement the AVS with all of our non-premium financed insurance products as well."

U.S. Fidelity Holding Corp.'s wholly owned subsidiaries include Great Southern General Agency, First Choice Underwriters and Peak Underwriters—managing general agencies, Eagle Premium Finance Company, Eagle Claims Corp.—an auto insurance claims company, and a multitude of retail auto insurance agencies and auto collision repair centers. U.S. Fidelity's affiliate, International Fidelity Holding Corp. is the parent company of International Surety & Casualty Company, a property and casualty insurance company.