Toyota Motor Insurance Selects Allenbrook System Warranty Programs

Allenbrook Inc. announced that Toyota Motor Insurance Services, Inc., (TMIS) of Torrance, CA, has signed agreements to install and implement Allenbrook's Phoenix Enterprise Insurance System. Under terms of the agreements, TMIS will deploy the Phoenix System as its mission-critical automation for administration and issuance of TMIS retail products and programs.

Phoenix is Allenbrook's client/server, Windows-based insurance policy administration system for the property and casualty industry.

TMIS provides Vehicle Service Agreements (VSAs) that protects customers in the event of unexpected but necessary service/repair for mechanical failures after the factory warranty has expired. There are three levels of coverage with various term/mileage plans available and there is also a plan for certified used/pre-owned vehicles. Guaranteed Auto Protection (GAP) provides finance or lease customers protection against a deficiency balance if their vehicle is declared a total loss and helps put them in a position to get back into a new vehicle. TMIS also provides Prepaid Maintenance Programs available in several service intervals that provide for routine maintenance—consisting of oil and filter changes, lubrication of key chassis parts and complete 19-point inspections—at each service interval.

"Allenbrook's Phoenix System will help us change the way we do business by redefining and streamlining our products and programs in an increasingly service intensive and cost-conscious market," said Jane Beseda, TMIS vice president and general manager.

Beseda said Allenbrook's flexible, tool-based technology provides her company with an extensive and timely implementation, as well as a rapid development path to meet growing market and regulatory requirements. Initially, TMIS will deploy Phoenix in its Torrance, CA corporate headquarters and Cedar Rapids, IA service center, much like a direct writer operation.

Eventually, Phoenix will be deployed in the field, providing TMIS with advanced Point Of Sale/Service functionality, and the ability to boost product sales through Toyota dealerships, similar to a captive agent business model.