The Hartford Financial Services Group Selects Tanning Technology to Enhance Customer Service

Tanning Technology Corporation, a Denver-based information technology services provider, announced a strategic partnership with The Hartford Financial Services Group.

Tanning will assist The Hartford Claims Group in designing and delivering integrated technology solutions to enhance the company's world-class customer service.

``The Hartford is well known for delivering high-quality customer service, which is why we are pleased to be working with The Hartford Claims Group to architect a comprehensive claims environment in an integrated and 'customer-knowledgeable' manner,'' said Larry Tanning, CEO of Tanning. ``With our technical team focused on methodology and the heavy lifting, we will be able to align The Hartford's business goals with technology to support its global customer-centric philosophy and direction.''

Tanning says it will provide experience from its e-commerce, customer relationship management (CRM) and core operations practice areas to help improve The Hartford's worldwide customer service.

Tanning said, ``The Hartford is aggressively delivering customer-centric solutions in a changing industry where organizations must deliver rapid, personalized services to maintain and enhance competitive advantage. Tanning has experience working with leading financial services providers, such as The Hartford, to architect and deploy enterprise solutions suited to individual customers' needs. Our partnership will allow The Hartford to focus on the business issues facing its customers, while we deliver the right technology infrastructure to allow for knowledge-sharing and enhanced customer service.''