Safe Auto Insurance Company Selects Innovation Group For Claims Technology And Business Process Outsourcing
Columbus, OH - Innovation Group , a global provider of technology-enabled outsourcing and software solutions to the property and casualty industry, has signed a long-term agreement with Safe Auto Insurance Company.
Safe Auto selected Innovation Claims for its transformation capabilities after an extensive market evaluation. Safe Auto required an adaptable, proven platform to automate and streamline current claims processing that also offers scalability to address future needs. It was equally important that the solution be quickly adaptable to keep pace with the business demands and emerging best practices in claims management.
Safe Auto will access the Innovation Auto network, which provides accident and risk management solutions. Innovation Auto has a managed network of 1,900 repairers and a staff of I-CAR Gold Certified appraisers that monitor the network for compliance, service excellence and cost effectiveness. Innovation Auto also provides claims management, roadside assistance, appraisal, desk review and subrogation services to leading fleet and carrier organizations.
Safe Auto has become a highly successful niche player in the consumer-direct personal auto marketplace and is known for offering specialized coverage and making it easy for the consumer to get legal for less . It's Safe Auto's philosophy to serve the underserved. This philosophy sets Safe Auto apart from the competition. According to Vic Johnson, senior vice president, Safe Auto, "This is a key strategic initiative at Safe Auto. We selected Innovation Group based on its people, its experience, the Innovation Claims product and company stability. By working with Innovation Group, Safe Auto can focus even more on great customer service while holding down costs for our policyholders."
According to Jeff Fields, chief information officer, Safe Auto, "Innovation Group provided the end to end claims management capability, service oriented architecture and a platform which would ensure a seamless integration into Safe Auto's environment."
"We are proud that Safe Auto has chosen Innovation Group to partner with for their claims management needs. Our strategy for continuous innovation and superior customer service aligns closely with Safe Auto's, so it's a win-win and natural fit for both organizations," stated to Euan King, chief operating officer for Innovation Group's North America Technology Group.
Innovation Group offers not only policy and claims technology solutions, but also complementary outsourcing and shared-service administration capabilities with scale, geographic coverage and guaranteed service levels for many claims management functions, from FNOL call centers to expert appraisal, repair and subrogation services.
SOURCE: Innovation Group