PSCU Financial Services Realizes Immediate ROI With Data Capture Solution

Since 1977, PSCU Financial Services has provided traditional and online financial services to more than 500 credit unions nationwide. The company serves over nine million consumers, including more than 300,000 online bill payment subscribers.

The company serves its clients by mediating between them and the credit card companies, on behalf of credit union members. So, when a member has a dispute with a charge on their credit or debit card bill, PSCU Financial Services provides the solution.

While many disputes are simple to resolve, others require multiple pages of documentation as evidence. PSCU Financial Services receives several hundred such disputes each day.

At the offset, they implemented a process to scan the documents and convert them to electronic images as the documents were received. The process was laden with document preparation, however, and this significantly added to the workflow. They soon required five staff members just to handle this portion of the workload.

PSCU Financial Services sought a seamless solution. They found this solution with OCR for AnyDoc.