Nationwide Insurance Follows Vision Of A Paperless Office

Nationwide is one of the largest insurance and financial services companies in the world, with more than $148 billion in assets. Nationwide provides a full range of products and financial services that include auto, fire, life, health and commercial insurance; administrative services, annuities, mutual funds and retirement plans. To manage the paperwork associated with hundreds of thousands of policies, Nationwide established a shared services division in Columbus, Ohio, called Nationwide Services, to streamline capture and document management for the entire organization.

As a longtime FileNet customer, Nationwide needed an efficient way to capture and index millions of commercial insurance documents for storage and retrieval by FileNet Image Services. The organization had a vision of a paperless environment for its commercial lines of business, replacing the cumbersome process of tracking down and retrieving paper folders to support customer inquiries. The commercial active policies generate thousands of pages and the capture system needed to be robust and able to rapidly process more than 14.5 million documents. Called "E-File," the solution integrates FileNet Capture and Datacap Components, Datacap's forms processing software that runs inside FileNet Capture. Implemented in 2004, it succeeded in meeting all the requirements. In fact, Nationwide's "E-File" solution won a 2004 FileNet Innovation Award.