Solution Accommodates Needs of Mutual Assurance, Rather Than Forcing Process Changes
Boston, MA (PRWEB) - MassPrinting, the leader in document output solutions, announced today that Mutual Assurance Society of Virginia, a property and casualty insurance carrier headquartered in Richmond, VA, has implemented MassPrinting solutions to manage its policy document output and print operations.
Mutual Assurance had a complex document output workflow, making outsourcing a difficult proposition for the insurance provider.
“Prior to meeting with MassPrinting, we didn’t think outsourcing was an option for us,” explained Jon Sisk, Vice President - Information Systems, Mutual Assurance Society of Virginia. “Internally, we just weren’t optimized to outsource our print. But as we strategized with MassPrinting, we started to see they could cut through those issues and make it a possibility.”
MassPrinting built a document output solution specific to the needs of Mutual Assurance that accommodated its workflow complexities, rather than forcing the carrier to change its internal procedures.
“It’s a robust solution, but it didn’t require a lot of work on our end,” continued Sisk. “Since implementing it, we’ve been able to free up time from a lot of our employees who were previously stuffing envelopes. They’re now able to spend their time on projects that are more directly aligned with our mission of providing quality insurance at a reasonable cost with outstanding service.”
Sisk went on to reflect on how outsourcing proved to be a timely decision for the carrier during the COVID-19 pandemic. “We had a positive COVID test among our workforce the day after implementation. No one was allowed in the office, which means prior to outsourcing, all mailings would’ve halted. We got lucky with the timing, but it also highlighted how valuable outsourcing is.”
Additionally, the new solution from MassPrinting enabled Mutual Assurance to streamline some of its marketing efforts by promoting them through its document output.
“We’re now including graphics on our cover pages encouraging policyholders to go paperless, which checks several boxes for us,” commented Sisk. “This gives us another touchpoint with our policyholders that promotes an initiative that’s good for the environment and our bottom line.”
“We are thrilled to partner with Mutual Assurance Society of Virginia,” said Andy Pallotta, President, MassPrinting. “The Society’s heritage is impressive and has distinguished them as a leader in Virginia’s property and casualty insurance industry. We’re proud to support them by bringing greater efficiencies to their policy document output.”
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Find Mutual Assurance on social media: @mutualinsuranc1, Facebook, Instagram, and LinkedIn.
About MassPrinting Inc.
MassPrinting has over 20 years of experience providing document output solutions to meet customer needs. Our vast experience working with insurance carriers has enabled us to know their specific challenges so we can deliver simple solutions through innovative technology.
About Mutual Assurance Society of Virginia
Founded in 1794, the Society is a mutual assessment property and casualty insurance company serving homeowners across the Commonwealth of Virginia. It is operated as a pure mutual for the sole benefit of its member policyholders. The Society conducts its business on the assessment plan whereby the Society’s Board of Directors establishes the initial premiums to be charged each policyholder and thereafter the Board levies an annual assessment, which has not exceeded 25% in its 226-year history. One of the most financially sound insurance companies in existence today, the Society is currently rated A (Excellent) by A.M. Best Company and A (Excellent) by KBRA. For more information, please visit https://mutual-assurance.com/welcome.