Meeting The Challenges: Driving Smarter Claims Processing

The property-casualty insurance industry mirrors the economy. Whilst the economic recovery has made some ground, it is still fragile and steady growth is far from certain.

The challenge for insurers is how to reduce costs, retain customer loyalty and sustain profitability in the short term, whilst keeping their eyes focused on long-term growth.

There is additional pressure to create a competitive edge in a market where insurers struggle for differentiation. A century ago people were happy to simply be insured, today many policies are easily replaceable with low barriers to switching insurers all together. Today’s customers have different expectations, driven by the service improvements they experience from other industries. They expect accuracy and responsiveness, 24/7. More importantly their experience must be satisfying and consistent across all channels of communication.

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