Live Person Knowledge

LivePerson Knowledge is the intelligent alternative. By collecting the wisdom of your collective organization, this dynamic knowledge base of FAQs allows your customers to search for answers to the most commonly asked questions. Searchable by keyword or subject, LivePerson Knowledge allows your call center representatives to spend their time with those customers that require more detailed attention.

Benefits:

Ability to Provide 24x7 Customer Assistance
Customers can access this dynamic, searchable knowledge base and find answers 24 hours a day.

Cost Effective Real-time Answers
Your customers can get immediate answers to important questions without your operators having to take a phone call or respond to an e-mail - increasing operator productivity.

Integrated Knowledge Base
Pre-formatted responses (PFRs) are created and stored in one knowledge base, which integrates seamlessly with LivePerson Chat and LivePerson E-Mail. As a result, PFRs only need to be created or edited once with our Customer Interaction Suite.

Customizable Interface
Administrators can change text, choose from colors to match those of your site and brand the FAQ pages with html logos or graphics through an intuitive HTML interface.

Features:

Search by Keyword or Category
FAQs and their responses can be grouped and searched by keyword or by category.

Customers Can Escalate From FAQ to Chat
If your FAQ does not completely answer your customer's question, they can simply click on the LivePerson link in the FAQ interface and immediately start chatting with an operator.

Reporting
Administrators can run reports on the FAQ database and update their "knowledge" based on user feedback.

Liveperson, Inc., 330 West 34th Street, 10th Floor, New York, NY 10001 . Tel: 212-918-2100 ; Fax: 212-918-2700 .