Live Person Chat

That's what happens with most Web sites. That's why we created LivePerson Chat. It allows your operators to communicate with visitors on your Web site using real-time text dialogue. This instant interaction gives your customers the high level of service needed to provide quick assistance, answer questions and close sales.

Benefits:

Maximize Sales Opportunities
Increase sales opportunities and enhance customer satisfaction by answering complex questions and resolving issues as they occur.

Reduce Operating Costs
Operators can handle up to four customers simultaneously, dramatically reducing the cost per interaction over traditional inbound phone calls.

Strengthen Customer Relationships
By providing real-time human interaction, you can make the difference between a one-time browser and a returning customer.

Provide Real-time Chat Regardless of Your Size
LivePerson Chat gives any sized company the ability to deliver effective online sales and customer service.

Features:

No Hardware or Software Plug-ins Required
Your customers simply click on the HTML link and begin chatting.

Operators Can Handle Up to 4 Chats Simultaneously
Pre-Formatted Responses and ease of use allow operators to better manage their time.

Send Images, Links or Push Pages in Real Time
Your operators can more effectively up-sell and cross-sell products.

View Chat Transcripts and Call History
With historic information operators can better respond to customers concerns.

Transfer Chat to Another Operator or Administrator
Match the needs of a particular caller with an operator's expertise.

Exit Survey
Develop customized exit surveys to gather information and profile site visitors for targeted outbound e-mails.

Liveperson, Inc., 330 West 34th Street, 10th Floor, New York, NY 10001 . Tel: 212-918-2100 ; Fax: 212-918-2700 .