INSpired by Our Clients

Client:
Atlantic Preferred Insurance Company

Business Problem:
A start-up company that must service 9,000 policies on day one. Access to policy and claims administration is imperative. Customer service is a priority.

Objective:
Select an outsourcing partner who can support the administrative needs with integrated systems and paperless environment.

Solution:
INSpire Insurance Solutions' complete policy and claims administration services.

<>
Claims were handled within 18 hours of taking the first policies. Atlantic Preferred is achieving its service goals for customers.

• Policies are issued within 48 hours
  
• Technology enables high productivity and management of risk in a paperless environment
  
• 98% of all inquiries are resolved on the first call

Atlantic Preferred is focused on building the company into 21st century insurance provider.

Who We Are:
INSpire Insurance Solutions provides policy and claims administration solutions to companies of all sizes for all Property and Casualty Insurance products.

What We Do:
With integrated systems and complete policy and claims administration processes, INSpire serves clients with needs to:

• Enter new markets quickly
  
• Reduce expenses
  
• Increase customer satisfaction
  
• Focus on core competencies

Additional information can be obtained from INSpire's web site at www.nspr.com or by calling 817.348.3999.INSpired By Our Clients…

"INSpire's focus on paperless environments…on imaging, enabled our business to hit the ground running."
Lois Keefe
President
Atlantic Preferred Insurance Company

"We started business with 9,000 policies. That meant from the first day, we had to provide services to our customers," says Lois Keefe, senior vice president for Marketing and Administration of Atlantic Preferred Insurance Company, a Florida-based, take-out Property and Casualty Company.

As a start-up company, Atlantic Preferred had to complete financing, select policies, begin marketing the company and provide services. The company needed to find an insurance outsourcing partner that could support its claims and policy administration.

"Eighteen hours after taking our first policies, we took our first claim. Atlantic Preferred needed adjusters to handle the claim immediately. We needed access to policy and claims administration. INSpire was there for us."

From her former experience with third-party administrators, Lois knew what she wanted from an outsourcing partner. Finding one that shared Atlantic Preferred's customer service goals was a big part of why the company chose INSpire.

"Atlantic Preferred wants to build a quality reputation," Lois comments. "Excellent customer service is a primary goal. We trust INSpire to be the first line of communication with our customers. INSpire enables us to achieve our service goals."

Lois notes that it's the combination of insurance industry experience and technology that sets INSpire apart.

"It's not just the technology. INSpire understands the agency side of this business and is providing service the right way. They work with us in all aspects of our business and work within the time frames that we have defined. That's very important to our success."

A bonus to Atlantic Preferred is that INSpire operates in a paperless environment – a key strategy for the company. Lois adds, "INSpire's investment in 21st century technology makes them uniquely qualified to meet our company's future goals."

"INSpire has all policy and agent data online and experienced insurance professionals to handle Atlantic Preferred's business. INSpire is certainly the best solution for us."