INSpire Signs 10-Year Outsourcing Deal With Arrowhead Group, Adds Office

N/Apany%> has entered into a 10-year outsourcing agreement with the California-based Arrowhead Group of Companies. Under the agreement, Arrowhead General Insurance Agency, Inc. and Arrow Claims Management, Inc. will receive INSpire's complete policy and claims administration services for more than $200 million in direct written premium. INSpire says that at the center of the outsourcing agreement is the integrated technology it has developed, which enables a paperless environment for companies that use it.

Arrowhead will transfer approximately 500 employees along with the assets of Arrow Claims Management, Inc. to INSpire. The Arrowhead facility, located in San Diego, CA, will become the INSpire West Coast Processing Center. As a result of this decision by Arrowhead, the company's processing operations will be handled by INSpire. Arrowhead will now focus primarily on product development, marketing and building new relationships.

"Our success over the past 15 years has been the result of building relationships and great customer satisfaction," said Pat Kilkenny, chairman and chief executive officer, Arrowhead Group of Companies. "Our new relationship with INSpire reinforces our commitment to the best service standards in the industry for our agencies and insureds. I am equally excited for our Arrowhead employees. They get the best of both worlds—becoming part of INSpire, which is clearly a growing industry leader, while remaining members of the Arrowhead community."

"We are delighted to enter into such a significant long-term relationship with Arrowhead, a well-respected general agent in the industry. This alliance represents a perfect marriage of the core competencies of our two organizations, resulting in tremendous service benefits to Arrowhead agencies and policyholders," said F. George Dunham III, chairman and chief executive officer, INSpire Insurance Solutions.

Established in 1983, the Arrowhead Group of Companies is a privately held insurance general agency. Arrowhead employs more than 700 people and writes more than $200 million in annual premiums. With headquarters in Fort Worth, and offices in San Diego; Sheboygan, WI; Columbia, SC; and Roswell, GA, INSpire Insurance Solutions provides policy and claims administration solutions for all property and casualty insurance products.