ICS Merrill Provides OnePartner Vendor Management Program To Riverport Insurance Company

Jacksonville, FL - ICS Merrill, the largest single-source provider of investigative services to the insurance industry, announced recently that it will offer its innovative OnePartner vendor management program for investigation services to Riverport Insurance Company, a national property and casualty insurance company that is a member company of W. R. Berkley Corporation.

ICS Merrill's OnePartner outsourcing alternative is a comprehensive, scalable program that streamlines the investigative process by centralizing all service functions across multiple nationwide vendors, creating quality and consistency in investigative outcomes, as well as establishing standards in time service, results delivery and pricing. ICS Merrill will exclusively handle all of Riverport's investigation, SIU, fraud abatement and compliance functions.

ICS Merrill president David Merrill said, "OnePartner will provide the consistency, standardization and timeliness needed for a quality investigation while unifying all vendors and services under our easy-to-use yet powerful Web-based SmartPartner system. Combine with that a comprehensive, current compliance and fraud training program, and OnePartner provides all the components needed for an effective vendor management program."

"OnePartner meets our goal of providing a carefully managed, cost-effective solution with excellent quality control and offers the flexibility to include vendors with whom we have a prior relationship. It also ensures all vendors measure up to the same rigorous standards in time service and value," said Robert Weisbrod, vice president of Riverport. "That flexibility and consistency, combined with ICS Merrill's superior technology and expertise in the industry, provides the value we're looking for in an outsourcing relationship."

SOURCE: ICS Merrill