Duke Realty Remodels Accounts Payable Process

Duke Realty Corporation is the nation's largest publicly-traded office and industrial property owner. With headquarters in Indianapolis, Ind., the company has branch offices in 13 markets throughout the Midwest and Southeastern U.S.

The property company's dispersed operations created a difficult situation when it came to processing accounts payable (A/P) invoices. Each office was responsible for gathering documents, doing some initial coding and then submitting its own invoices to headquarters. The system delayed payments, lost invoices and a reduced visibility into the payment process. Duke Realty needed to find a more organized and efficient way to process the nearly 20,000 A/P invoices the company handled each month.

Duke selected AnyDocINVOICE to capture and process invoice data. First, every invoice comes to corporate headquarters in Indianapolis, where each gets a project routing number and mail stop label for identification. AnyDocINVOICE captures the routing and mail stop data in addition to other key fields, such as invoice total, date and more. A staff of 13 (down from 26) then oversees the digital approval and payment process.

With AnyDocINVOICE, Duke Realty has created an invoice process that is faster, more visible and uses 50% less staff. In the realty business, they call that a successful "fixer-upper" opportunity.