Customer Services

The DTI Customer Service Team is dedicated to rapidly resolving any problems that occur after you are in production with OASIS. DTI offers a number of customer service options to fit the diverse needs of our customers. They are:

• Product Support
• Production Support
• Operational Support (Outsourcing)

Product Support
Product Support provides you with access to the DTI Help Desk where you can obtain timely and effective support for all DTI software products. Support personnel are available for problem resolution, bug reporting, and technical guidance. There is no limit on the number of calls for assistance customers may place. Key features of product support include:

• Telephone and email assistance.
• Protection of your investment in DTI products through ongoing product upgrades and maintenance releases.
• Electronic services, which offer a quick and easy way to download patches.

Production Support
Production Support takes Product Support to the next level. In addition to researching and recommending solutions to your questions and problems, DTI support personnel can implement the recommended solutions to your problems, assist you in installing and testing of new versions of the software, generate your production reports and make modifications to your system.

Operational Support (Outsourcing)
For our customers who do not have the in-house resources needed to setup and maintain a Client/server infrastructure, our network and Oracle experts will assume the day-to-day supervision and running of your database servers.