Claims Performance Review

Scruggs Consultingarked product is a visualization tool to help firms evaluate the performance of their claims adjusting provider. For both in-house and TPA providers, the product helps identify favorable/unfavorable trends at an early stage, evaluate the efficiency of claims processing systems, measure the impact of incentive programs, evaluate the effectiveness of multiple adjusting locations, project staffing requirements, and identify areas of potential cost savings. It can also be used to establish performance-based pricing structures for TPA's.

Other features include:

• Analysis of TPA performance
• Early identification of favorable/unfavorable trends
• Identification of areas for cost reduction
• Analysis of claims processing systems
• Identification of strong/weak adjusting locations
• Analysis of safety program effectiveness
• Analysis of incentive programs
• Design and analysis of reinsurance/deductible program

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