Chubb Teams With Safelite for Auto Glass Claim Service

Chubb Group of Insurance Companiesf=http://www2.propertyandcasualty.com/storefronts/chubb.html><%=company%> says it has streamlined its auto glass claim process by selecting Safelite Glass Corp. as its primary provider of glass repair or replacement services for its customers. Claimants may report a loss, get insurance policy verification and schedule repairs with just one toll-free phone call.

Customers with automobile glass damage may now call Chubb's Claim Service Center at 1-800-CLAIMS O (252-4670), 24 hours a day, seven days a week. As part of the loss notification, customers can be directly connected to Safelite's glass customer service representatives. During the initial notice-of-phone call, customer service reps will schedule repair or replacement services with either a Safelite facility or another the customer chooses.

"Safelite has leading-edge technological capabilities and its service standards are of the high caliber our customers expect, so we are delighted to add this service to our claim management arsenal," said Bill Crowley, vice president for Chubb who is responsible for automobile claims worldwide. "This initiative is one more example of an ongoing series of enhancements to our claim services designed to provide our customers with fast, efficient and cost-effective response."

The company says that agents or brokers may report glass losses on behalf of their clients, but customers are encouraged to contact the Claim Service Center directly due to the repair scheduling capability. Agents and brokers will receive notification from Chubb that the claim is in process if the customer reports the loss.