CCC Information Services To Provide Claims Processing For American Horizon

CCC Information Services Group Inc., a leading provider of solutions for the automobile claims industry, is to provide claim processing and administration services for all of American Horizon Property and Casualty's personal auto insurance business. The agreement will allow American Horizon, a direct auto insurance writer focusing on multiple segments of the non-standard personal auto market, to contain claim costs while ensuring high-quality service to its insureds.

CCC's fully automated, paper-less solution provides American Horizon with the benefits of electronic connectivity in the processing and administration of bodily injury, comprehensive, medical payment, personal injury protection, property and collision claims.

"We believe that prompt, excellent service and claim resolution is a key element in satisfying customers and retaining their business," said Raymond W. Tibbitts, Jr., Chairman and CEO of American Horizon. "By partnering with CCC, we're assured of delivering consistent, 'best practice' service processes that benefit both our customers and our company."

CCC's automated workflow solution includes claims processing via the company's Y2K-compliant claims management platform and electronic connection to CCC's nationwide network of collision repair facilities. "Using traditional processing methodology, settling many types of auto claims can require days, or even weeks," said Blaine Ornburg, President of CCC Consumer Processing Services Inc., the company's outsourcing subsidiary. "CCC's workflow automation will be a key component in helping American Horizon meet and exceed their policyholders' expectations for fast, hassle-free claim settlement."