Build A Global Foundation For Integrated Customer Communication
This case study outlines how content management, document control, and resource sharing across a global user community brought success to KBC. With approximately 50,000 worldwide employees and more than 12 million customers, KBS manages an integrated portfolio of banking and insurance offerings.
Business Goals:
- Cohesive Correspondence system
- Multichannel delivery of customer documents
- Integrated contract generation
- International scope and access
- Consistency of corporate identity
- Streamlined document processes
Functional Requirements:
- Loose coupling with business applications
- Predefined and tailor-made text blocks for variable information
- Object/resource sharing between production and output management systems
- Bundled delivery of customer documents across output channels
- Language variants and versioning for documents, GUI
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