Case Study: Automated Document Management Solution Leads To Big Savings At Hastings Mutual Insurance Company

Technology Underwrites ROI for HMIC MutualHastings Mutual Insurance Company (HMIC) has a $300M directwritten premium and is licensed to write in Michigan, Indiana, Ohio, Wisconsin and Illinois. HMIC has a nearly 120-year history of success in the competitive insurance industry. Their top ve lines of business are Commercial Lines, Homeowners, Workman's Compensation, Auto Physical Damage and Personal Auto. However, even successful companies face the seemingly contradictory demands to increase efficiency, lower costs, and improve customer service. With the help of KeyMark and OPEX, HMIC has modied their departmental processes to fit multiple functions throughout their company.

The previous document management system, implemented in 1995, was not up to the challenge of processing 120,000 multi-page documents per month and the system was very labor intensive. For example, documents had to be sorted into batches, and after batching, indexed information could not be deleted or modified. Separator pages or blank documents had to be manually removed from the system. As a result, underwriting documents were not available for retrieval for five to seven days. The system had limited search capabilities and no workflow functionality. To make matters worse, in 2002, HMIC learned that the proprietary system would no longer be supported.