Artificial Life Introduces the First Conversational eCRM Solution for the Insurance Industry
Boston, Mass. - March 13, 2000 - <%=company%> (NASDAQ: ALIF) today announced the insurance industry's first conversational bot-based solution for customer care. The ALife-Insure solution provides immediate access to information and integrates dialogue-based support through e-mail, Intranets, Extranets, and the Web.
Personalized customer support via e-mail and the Web is a hot trend for insurance companies looking to outmaneuver the competition and reduce customer service costs. Artificial Life's unique dialogue-based solution enables companies to provide customer interfaces that understand and respond in natural language. Conversational interaction and personalized customer service particularly appeal to people that are feeling frustrated and alienated by technology. Twenty-four hour automated customer assistance means significant cost savings for insurance companies that are pressured to find ways to enhance customer service while keeping costs down.
ALife-Insure ships with knowledge bases that contain terms and language specific to the insurance industry. Additional knowledge bases, custom-tailored to meet the needs of specific companies, enhance the already rich core knowledge. The integrated knowledge provides the software bots with the information needed to respond to customer inquiries. ALife-Insure provides for automated customer interaction via Web sites or through e-mail.
In lieu of traditional computer mouse clicks, ALife-Insure helps people navigate corporate Web sites using conversational language. The data captured during customer interactions provides companies valuable insight about current and potential customers.
Customer support via e-mail is not new, but Artificial Life's proprietary natural language technology allows for intelligent interpretation and response to high volume e-mail. Reply messages can include various types of rich media, such as relevant documents, Web links, and audio/video clips. Customer inquiries, which cannot be handled by the software, are automatically routed to appropriate customer support personnel.
About Artificial Life
Founded in 1994, Artificial Life, Inc. (NASDAQ: ALIF) develops, markets, and supports intelligent software robots for the Internet. The company offers uniquely conversational bot-based products for customer service, consultative selling, Web site navigation, automated e-mail response, and financial portfolio management.
Artificial Life is headquartered in Boston, Massachusetts, U.S.A, and maintains subsidiaries in Switzerland, Germany, and Russia.
Detailed information about Artificial Life, Inc. and its products is available at http://www.artificial-life.com.
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"Safe Harbor" Statement under the Private Securities Litigation Reform Act of 1995: Statements in this press release regarding Artificial Life, Inc.'s business which are not historical facts are "forward-looking statements" that involve risks and uncertainties. For a discussion of such risks and uncertainties, which could cause actual results to differ from those contained in the forward-looking statements, see "Risk Factors" in the Company's Annual Report or Form 10-K for the most recently ended fiscal year.
Press Contact:
Rhonda Cook
Public Relations Manager
Artificial Life, Inc. U.S.A.
Tel: (+1) - 617-266-5542
Fax: (+1) - 617-266-5779
E-mail: rhonda.cook@artificial-life.com