Aon Group Adds Online Claims Tracking Tool To AonLine

Aon Group announced that its Extranet service, AonLine, will now offer Claims Net, a tool designed to enhance the marine cargo claims tracking process for the company's clients. Claims Net is an interactive "groupware" service designed for use by brokers, clients, underwriters and insurance adjusters. Claims Net is works on domestic and international marine cargo claims.

The company says Claims Net offers:

• Instant access to data: Users can view the status of any claim, anytime or anywhere.
• Improved record keeping: Claims Net automatically creates an archive of claims activity, which is vital for marketing and renewal processes.
• Enhanced collaboration: Differences in time zones or geographies are eliminated, and all participants are automatically kept up-to-date of claims status.
• Higher Productivity: AonLine's Claims Net streamlines the laborious process of tracking data and communicating updates, freeing up staff resources.
• Improved quality of data: Having data in one place allows users to more easily analyze losses, and ultimately lower the cost of risk.

"Claims Net replaces what was for our clients a highly labor-intensive process of recording and tracking the status of hundreds or sometimes even thousands of marine cargo claims," said Robert DeMotta, director of the National Marine Practice for Aon Risk Services. "This service dramatically enhances the workflow and productivity between Aon and our marine clients, while helping them to more closely monitor and ultimately reduce their overall cost of risk."

"We developed Claims Net to help claims-intensive clients more efficiently handle and monitor an enormous amount of data," said Gary Ladner, senior vice president of Aon's marine practice in New York. "With their ongoing feedback and input, we designed a tool that provides real-time data in a secure, easy-to-navigate environment."

Claims Net is available through AonLine, a suite of electronic tools for risk managers that offers immediate access to proprietary insurance data, collaborative tools and a wide range of analysis services, all designed to help quantify and control the cost of risk.