Amica Develops Web-Based Claims Services With CSR-Online

Amica Mutual Insurance Co. and CSR-Online are collaborating on software to enhance the insurance carrier's claims processing services using the Internet. Amica is testing and customizing Claims911, a CSR-Online product designed to help policyholders report losses to their insurance company via the World Wide Web.

"Amica stakes its reputation on customer service and we're excited about new technologies like Claims911 that can enhance our relationship with our policyholders, "said David L. House, assistant vice president for claims at Amica.

"Tailoring Claims911 to meet Amica's customer-service needs takes our product to a new level of sophistication," said Reed Phillips, president of CSR-Online. "Amica is taking advantage of Web-based customer service as the number of Internet users and business transactions grows phenomenally each day."

Amica is a Rhode Island-based mutual insurance company with more than 3,300 employees in 41 offices around the country. Raleigh-based CSR-Online is an Internet services company serving the insurance industry.