ALife-Messenger

Intelligent, Automated E-mail Response System

ALife-Messenger interprets inbound e-mail and generates prompt, accurate responses. Using standard protocols such as POP3 and IMAP, ALife-Messenger automatically extracts e-mail messages from an e-mail account of your choice. In addition to its auto-reply feature, ALife-Messenger can also route e-mail to appropriate personnel, who can follow-up directly with the customer to handle non-routine issues, or even filter offensive or undesirable e-mail such as spam.

Advantages

ALife-Messenger generates responses that can range from a simple, courteous acknowledgement to a detailed message that includes links, attachments, and common mail features used in your everyday mail (such as forward, cc: and bcc:). Customers who send e-mail to your company will enjoy receiving immediate responses from your smart bot, 24 hours a day, 7 days a week. The smart bot can handle the high volume of repetitive email that typically is redundant, tedious and time-consuming for your employees, to free them up to handle customer issues that require personal attention. The use of natural language processing makes it possible for ALife-Messenger to fully understand the context of the e-mail. Whether an incoming message is a complaint, compliment or general inquiry, the bot can respond appropriately.

Features

• Workflow — ALife-Messenger's workflow module allows customer service representatives to verify all e-mail responses before sending the reply to the originator. This feature allows CSRs to make any modifications to the content of the e-mail before it is sent. By having the option to send automated responses or create responses for review, you can ensure the customer will receive the correct reply.

• Confidence Index — An ALife-Messenger smart bot can assign a percentage indicating the confidence it feels it has answered the incoming e-mail correctly. E-mail that exceeds the minimum index required for an automated response can be delivered when conditions are met. Generated responses that do not exceed the minimum index will be forward to a CSR for review.

• User Profiling — ALife-Messenger assigns a tracking number to each e-mail message and stores it, along with the response, in a database. This information provides a complete history of all interaction that customers have had with the smart bot. The historical data is used to update User Profiles, to gather information on what your customers have been writing about, and can also be used by other Artificial Life's smart bots to associate all customer interaction with ALife bots. The profiles can also be used later for reporting.

• Knowledge Editor — ALife-Messenger provides a graphical Editor that allows you to organize and help facilitate the building of knowledge bases, the information repositories that contain the bot's customized responses. The Knowledge Editor allows you to craft these responses allowing the bot to respond with users in the desired manner. In addition, the Knowledge Editor simplifies knowledge base development by importing existing e-mail and classifying the imported subject material to quickly recreate the customer questions and statements (called expressions) that you want to capture. Once the expressions have been identified, appropriate responses can be assigned.

• Reporting and Statistical Tools — ALife-Messenger provides utilities to run reports and statistics on your bot's e-mail handling. These reports can be used to track the volume of e-mail that you are receiving and the percentage of e-mail that you are automatically answering. Performance monitoring provides the necessary statistics needed to update your bot's knowledge base with additional or modified content.

For information about purchasing this product, please contact our sales office by phone at (+1) 212 829 4373 or by e-mail at sales@artificial-life.com.

Artificial Life, Inc., 885 Third Ave., New York, NY 10022. Tel: 212-829-4373; Fax: 212-829-5505.