Product/Service

ALife-Insure

Source: Artificial Life, Inc.
Automation will continue to become more pervasive, with an estimated 87% of incidents handled through this channel by 2002
Automation will continue to become more pervasive, with an estimated 87% of incidents handled through this channel by 2002. ALife-Insure empowers customer service representatives with immediate access to information needed to manage customer interactions. ALife-Insure provides support across multiple channels, allows customers to find help using the internet and relieve e-mail overload. This solution provides a first line of support for policyholders and potential customers; support that is available 24 hours a day, 365 days a year.

  • ALife-Insure offers cost-effective customer support for the web, e-mail and internal networks.
  • ALife-Insure integrates the speed of an automated response system with highly developed natural language processing to provide immediate, knowledgeable responses to e-mail.
  • ALife-Insure integrates dialogue-based support through e-mail, Intranets, Extranets, and the Web. Regardless of the client's point-of-contact,
  • ALife-Insure allows for continuity and provides up-to-date information regarding the customer relationship.

The Internet is rapidly becoming a vital means of customer communication. Low cost is not the only driving force for this move to the Internet; customers are demanding that answers to questions and solutions to problems not be restricted to the traditional business day. ALife-Insure makes this kind of support possible through several channels. ALife-Insure provides dialogue-based personalized customer support via e-mail and the Web.

The software solution includes knowledge bases that contain terms and language specific to the insurance industry and can be custom-tailored to meet the needs of specific companies. By placing an automated system such as ALife-Insure on the Internet, insurance providers can fully automate customer assistance around the clock. ALife-Insure also provides customers with self-enrollment opportunities by intelligently offering promotional cross-selling and by up-selling other annuity based products. ALife-Insure helps people navigate your corporate Web site, using conversational language in lieu of traditional computer mouse clicks, and tracks customer actions by capturing conversations and providing statistical analysis of potential and current customers.

By implementing ALife-Insure, you can offload the majority of your customers' repetitive questions and increase service representatives' productivity. Because customers choose different methods of electronic contact, ALife-Insure also optimizes customer support via e-mail. ALife-Insure intelligently interprets high volume incoming e-mail and instantly responds. The ALife solution dramatically improves customer satisfaction while freeing your customer service department to address higher level concerns. In the unlikely event that ALife-Insure cannot adequately answer a customer inquiry, it will automatically route the message to the appropriate person in your organization.

Components of the ALife-Insure solution:

ALife-WebGuide

ALife-Messenger

For more information about our ALife Solutions, please contact our sales office by phone at (+1) 877 405 1500 or by e-mail at sales@artificial-life.com.

Artificial Life, Inc., 885 Third Ave., New York, NY 10022. Tel: 212-829-4373; Fax: 212-829-5505.