News | May 28, 2010

AG Insurance Selects ISIS Papyrus Software For Integrated Case Management To Deliver World-Class Efficiency In Insurance

ISIS Papyrus announced that AG Insurance, a subsidiary of ageas (formerly Fortis SA/NV) has selected the ISIS Papyrus Platform for integrated case management to enhance Insurance services (claims, underwriting and general services) and resolution in several business lines.

AG Insurance is implementing the Papyrus Business Communications and Process Platform, with rollout beginning in summer 2010, to support a company-wide project.

"The Papyrus approach to fully integrated customer communications aligns perfectly with our business and technology requirements," said the program sponsor of AG Insurance. "We look forward to rolling out an advanced case management solution that will meet our operational goals and lead to both enhanced performance and increased customer satisfaction."

Ideal for implementing an integrated solution for communications across different systems on several platforms, the Papyrus Platform will help AG Insurance drive the consolidation of current platforms to reduce complexity and cost and improve time-to-market.

"AG Insurance and its parent company ageas are known for being progressive and innovative organizations in the financial sector that have achieved success by maintaining a focus on creating the best experience for their customers," said Annemarie Pucher, CEO of ISIS Papyrus Software. "The Papyrus Platform offers a win-win for AG Insurance, ensuring that the Insurance staff and system can respond, react and adapt efficiently to meet the diverse and changing needs of customers without sacrificing on quality, speed or compliance."

As the implementation is completed in each business unit, AG Insurance will use the Papyrus Business Communications and Process Platform to optimize processes, tasks, communications and documents across a wide range of insurance activities.

About AG Insurance:
With a market share of 25.1 % (by the end of 2009), AG Insurance is market leader on the Belgian insurance market. It owes this position to a broad and high-quality product range, an excellent service and its cooperation with a network of independent insurance brokers, Fintro agents and BNP Paribas Fortis agencies. AG Insurance employs more than 4,000 specialised staff members. For more information visit

About ISIS Papyrus Software:
Founded in 1988, ISIS Papyrus offers integrated enterprise software for personalized customer communications and process optimization solutions in the financial, insurance, utility, telecom, healthcare and public sectors. With 16 offices, 14 subsidiaries and three development centers, ISIS Papyrus supports more than 2,000 enterprise customers worldwide who use Papyrus standard software for business applications to manage customer communications & billing, business correspondence, case/claims management, multichannel delivery, ADF, indexed capture and transpromo. Based on a proven application platform for consolidating ECM, BPM and CRM, the Papyrus defined business architecture enables flexibility, efficiency, collaboration, quality and continuous improvement of customer-focused content and processes across systems and applications. As a Foundational Member of OASIS, ISIS Papyrus maintains a commitment to support and promote standards benefiting the business user.

SOURCE: ISIS Papyrus Software