ACV Asset Inventory

An Asset inventory is a list of belongings and corresponding values. Asset inventories are typically used by homeowners or business owners to properly value and insure their personal property. ACV Insurance Services has developed an online tool to do exactly that.

How is ACV's Asset Inventory program different than the others?

There are several products in the marketplace that offer home inventory capability, but none seem to grasp the need to ultimately tie this service to the claims process. Asset Inventory is an online product that is hosted by ACV. The data is securely stored on ACV's data server and can be transferred to the ACV Online claims adjusting application in the event of a claim. A homeowner lists his or her inventory online. In the event of a claim, the policyholder can access their their ACV Asset Inventory account, recall their inventory list, and convert part or all of it to a claim loss list with just a few clicks of the mouse.

ACV's Asset Inventory also provides the user links to 30 online retailers for easier product description and pricing. This pre-valuation of a home inventory, using largely the same resources as the ACV Online adjusting tool, helps a policy holder guarantee a proper and trusted valuation when insuring their belongings and in the event of a claim.

How does the use of ACV's Asset Inventory help retain or gain customers?<

ACV Insurance Services designed the Asset Inventory model to take into account the ability of a customer to maintain a detailed home inventory online and use that inventory in the event of a claim. Knowing that their insurance company can quickly access and evaluate an inventory appears to be a high motivator for using this product. Since the policyholder would shares the claim process, their confidence in the outcome (valuation) should naturally be high. The claims processor would benefits by not having to data enter this type of the claim, and instead only needs to verify item values. In test cases, ACV Insurance Services was able to take a home inventory, select items that were part of a theft claim, verify item pricing and print an actual cash value report (suggested settlement) in less than 15 minutes! This kind of speed and customer participation is bound to be the basis for a great customer word-of-mouth campaign for insurance carriers who use our products.

What benefits can the insurance companies do to entice their customers to use the Asset Inventory product?

Policyholder's can clearly identify and value their belongings, reducing ambiguous property descriptions and valuations. Policyholder's can use their asset inventory information to identify any shortfalls in their insurance coverage. Customers will be able to review their inventory and compare it to their policy coverages, then provide their insurance carrier the opportunity to suggest suitable policy and/or endorsement package. In the event of a claim, claim processing can be sped up dramatically, allowing faster and more accurate settlements. With an asset inventory, customer's can more accurately establish their net worth, which may be helpful in estate planning, loan procurement, and tax preparations.

Is there Help for the consumer using this tool?

ACV Insurance Services has a hotline for customer support in the use of all of its products. We maintain this hotline with professional support staff during normal business hours and will respond to any questions left in the form of emails or phone messages at a time that is convenient to the customer. ACV Insurance Services extends the insurance company's ability to service and provide value to its customers.

Is there any additional information available to encourage customers to use the Asset Inventory product?

The Asset Inventory program has an entire section dedicated to the education of the consumer called the Learning Center. Users can: review FAQ's, look up terms in the glossary, read insurance indusrty related articles, and reach ACV Insurance Services for support. ACV's single objective is to make using the Asset Inventory a positive and valuable experience.

What is the cost to the consumer for the Asset Inventory?

Absolutely nothing! Using the Asset Inventory program is free to policyholders and potential customers. ACV Insurance Services is committed to adding value to the insurance company's offering to its customers and make it possible for all to benefit through cooperative participation.

ACV Insurance Services Inc., 19110 Bothell Way NE, Suite 206, Bothell, WA 98011-2970. Tel: 800-228-6672; Fax: 425-482-0578.