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Guest Column: The Case For Shared Services In Government Applications
By Rich Miller
In today's cost-conscious operations environment, shared services can be an essential part of a more efficient and cost-effective operating model for federal, state and local government entities.
The shared services concept was created to consolidate back-office operations into one service-oriented organizational unit, improving efficiencies by eliminating duplication and streamlining processes.
Deloitte expects more federal agencies to adopt the shared services model as a leading practice. To this end, the Office of Management and Budget (OMB) has been working with agencies to migrate their internal administrative activities to designated shared services providers. Additionally, several state tax agencies are heeding the call by governors to offer document processing to other government entities within the state and are forgoing the purchase of a standalone document solution.
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