Downloads
Case Study: EnergySouth Reduces Appointment Window-Times For Customers While Increasing Technician Visits-Per-Day
The Challenge
EnergySouth needed a way to improve the efficiency of its fieldworkforce
trouble-ticket management system while also reducing
administrative costs and increasing customer satisfaction. The field
workforce previously used a paper system to open, track, and close
trouble tickets. Workers arrived at headquarters each morning at
8:00am to receive their trouble tickets for the day, a process that
usually took about 45 minutes that otherwise could have been
allocated towards on-site customer service time. The field crews
then dispersed to call on their first customers.
The content you requested is only available to registered users of Property and Casualty.com. By registering now, you'll get access to this piece of content and thousands of additional articles and product reviews across our entire network of sites.
