Product/Service

Live Person Email

Source: Liveperson, Inc.
LivePerson E-Mail is an intelligent e-mail routing technology that helps your operators manage incoming e-mails in an organized and professional way.
It has changed the way we communicate. And it is a necessary part of your online customer service offerings. LivePerson E-Mail is an intelligent e-mail routing technology that helps your operators manage incoming e-mails in an organized and professional way.

Benefits:

    Quick Implementation of a Professional E-Mail Solution
    Simply place contextual e-mail addresses on your site or forward existing e-mail addresses to designated groupings and your operators can start responding to e-mails.

    Increased Operator Productivity
    The seamless integration of LivePerson E-Mail with LivePerson Chat, lets operators view and respond to incoming e-mails and real-time chat requests from the same screen.

    Ease of Use and Rapid Operator Proficiency
    LivePerson E-Mail uses the same intuitive interface as LivePerson Chat so your operators can learn to use the tool in hours rather than days or weeks.

Features:

    Integrated Knowledge Base
    Pre-formatted responses (PFRs) used in chats and in the Knowledge database can also be used in e-mails, ensuring consistency of response across all channels.

    Operators Can View Previous E-mails or Chat Histories
    Access to historic data allows operators to be better informed and deliver a more personalized response.

    Reporting
    Monitor the total number of e-mails that are received during the day, the amount of time from e-mail receipt to the reply, as well as the time it took for your operator(s) to respond once the e-mail was in the queue.

Liveperson, Inc., 330 West 34th Street, 10th Floor, New York, NY 10001 . Tel: 212-918-2100 ; Fax: 212-918-2700 .