Internet Customer Service Solution - CICenter

CICenter - Data Services to Customers Over the Internet
Branded in the marketplace as Insurity Solutions' CICenter, this true Internet product provides data services to agents, MGAs, MGUs, TPAs and policyholders. Similar to the discussion of our rating products described elsewhere, these services are becoming an integral part of a company's operation. Most products are serviced inefficiently with thirty-seven cents of every dollar going to expenses. Would you accept that from your realtor, travel agent, or stockbroker? While there are obvious marketing ramifications, enhanced customer service opportunities as well as tremendous potential cost savings are generally the driving forces in compelling purchase of the product.
The CICenter is an online information interface to a corporate database, for use by internal and external users of the system.
Specific benefits include:

• .Interact with customers on a more cost-efficient basis
  
• Web-enable those activities which currently require manual intervention
  
• 24 / 7 access to account information
  
• Allow your underwriters and customer service department to focus on market enhancing opportunities
  
• Reduce overhead expenses, including printing, faxing and phone calls
  
• Potential for higher customer retention rates
  
• Securely and reliably increase service levels while simultaneously decreasing customer service costs

The CICenter Internet data service is an application integrated with an existing database, to provide via an Internet browser a wide range of information services to a carrier, its producers, and insureds. These services are dependent upon the data source but can include:

• Loss runs
  
• Claim detail inquiries
  
• Policy detail inquiries
  
• Electronic submission of First Reports of Injury
  
• Certificates of insurance
  
• Proof of coverage
  
• Summary account review information
  
• Requests for endorsements
  
• Commission statements
  
• Delivery of policy documents
  
• Online verification of premium payments

The positive Customer Service impact is undeniable:

• Increased customer touch points
  
• Ability to support self-service
  
• Better service via greater customer knowledge
  
• Differentiated service capability
  
• More rapid and responsive service capabilities - increasing satisfaction and customer retention
  
• In summary: Stronger customer relationships

Insurity , 103 Pilgrim Village, Cumming, GA 30040 Email: info@insurity.com