Articles
ibml Scanners Receive Highest Customer Satisfaction Ratings In TAWPI Document Management Study
September 1, 2009
ibml recently announced that it earned the highest customer satisfaction ratings among scanner manufacturers, according to the results of the TAWPI 2009 Document Management Study. The results of the TAWPI survey demonstrate ibml's excellence in providing reliable, high-performing solutions for mission-critical document scanning applications.
Fifty-two percent of ibml users who responded to the TAWPI survey said they were "very satisfied" with their ibml scanners. Forty-eight percent of ibml users responded that they were "satisfied" with the scanners. No ibml users who responded to the survey stated that they were "dissatisfied," "very dissatisfied," or "neutral" about their ibml equipment. Of the 10 leading scanner brands highlighted in the TAWPI survey, ibml was the only manufacturer to receive no negative or neutral user ratings.
The study also noted ibml's significant scanner market share growth over previous TAWPI surveys.
"The TAWPI Document Management Study results confirm ibml's commitment to delivering the best total customer experience through a combination of people, processes and technology," said ibml president and CEO Derrick Murphy. "Customers are recognizing ibml's ability to provide a complete document scanning solution as a key element in allowing them to reduce costs, improve productivity, eliminate exceptions, and synchronize the back-office with corporate objectives."
This announcement comes on the heels of a study by Parker Consulting (commissioned by ibml) that concluded that ibml users view the company as a "trusted and strong supplier." Among the reasons ibml customers cited for doing business with the company were the performance and reliability of its equipment, responsive customer service, product innovation, and operations and domain expertise.
About ibml
ibml provides intelligent scanning and document capture solutions that drive business process improvements from the point of capture -- whether it's a high-volume centralized operation or a remote office. Combining hardware, software and services, ibml's comprehensive solutions automate the most demanding document applications in banking, financial services, healthcare, government services, outsourcing and more. Every day, hundreds of ibml customers across 34 countries use our technology to capture millions of document images. For more information, visit www.ibml.com.
